Shipping policy

Thank you for shopping with Chumbuddy.

Order Processing

Orders are typically processed within 2–3 business days before shipment.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order, destination, and available shipping method.

Delivery Times

Estimated delivery times shown at checkout begin after your order has been processed and shipped.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.

Tracking

When tracking is available, you will receive tracking information by email after your order ships.

Please allow some time for the carrier’s tracking system to update.

International Orders

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless specifically stated at checkout.

Incorrect Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible at hello@chumbuddy.com.

Once an order has shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at hello@chumbuddy.com with your order number and relevant photos or tracking information.

We’ll do our best to help resolve the issue.